Celonis for Consumer Goods

Rising supplier costs, global shortages, and the drive for sustainability add new challenges to your procurement operations. 

Achieve peak performance and resilience in source-to-pay — from lead time accuracy to selecting vendors based on their sustainability ratings — to work with the right suppliers in exactly the right way.

Global supply scarcity paired with ongoing transition to direct-to-consumer places new demands on your supply chain processes and challenges your organization to reinvent.

Optimize and adapt warehousing and logistics operations to today’s new and more complex global environment.

Process and system constraints make managing escalating customer demands an uphill battle — but you’re risking customer loyalty and losing shelf space with every order that goes wrong.  

Operate with a real-time view across your business to fulfill on-time and deliver on your customer expectations. 

Effectively managing trade promotions remains a key operational challenge, with securing and processing payments core to working capital efficiency. 

Track and manage the flow of payments and disputes with retailers who don’t pay in full and on time.

The bar has risen for customer service, with your customers expecting efficient and effective resolution across both digital and physical channels.

Empower your customer service team to speedily and accurately resolve service requests with real-time visibility into order status and proactive alerts to potential issues.