Industry Solutions

Celonis for Retail

Delight your customers and drive sustainability while streamlining operations.

A barcode on a black background

Perform at levels you never thought possible

Delight your customers with world-class customer service

Drive brand loyalty by optimizing customer touchpoints across channels, regions and experiences.

Simplify Store Operations for your employees

Attract and retain talent by fixing process inefficiencies so your employees can focus on what matters — your customer.

Win share of wallet through achieving sustainability goals

Reduce carbon emissions, cut down on waste and purchase from responsible suppliers to deliver on your sustainability initiatives.

Maximize performance across Retail processes

Streamline purchasing and increase margins

Inflation and rising supplier costs make consolidating spend and driving increased annual savings imperative.  

Maximize your purchasing power by intelligently streamlining your purchasing processes to minimize leakage, negotiate better terms, and ensure resilience.

Manage increasingly complex distribution logistics like a champ

In-store pickups, direct-to-home delivery and reverse logistics all place new demands on your fulfillment processes and challenge your organization to reinvent.

Optimize and adapt fulfillment operations to today’s new and more complex environment — from optimizing routes to better picking and packing.

Operate across channels to meet escalating customer demands

Process and system constraints make managing escalating customer demands an uphill battle — while also risking customer loyalty and retention with every order that goes wrong.  

Operate with a real-time view of your orders across systems and understand the risk of late deliveries, taking pre-emptive action to fulfill on-time and deliver on customer expectations.

Enable merchants to operate the business in real time

Gone are the days of relying on forecasts based only on historical performance. Ongoing supply constraints and inflation are creating more complexity in existing processes for merchants, the supplier, store teams and the customer.    

Move with agility and operate based on real-time inventory availability and localization strategies.

Delight your customers with seamless omnichannel service

The bar has risen for customer experiences, with your customers expecting seamless, efficient, and effective resolution across both digital and physical channels. Empower your customer service team to speedily and accurately resolve customer inquiries with real-time visibility into order status and proactive alerts about potential issues.

Streamline purchasing and increase margins

Inflation and rising supplier costs make consolidating spend and driving increased annual savings imperative.  

Maximize your purchasing power by intelligently streamlining your purchasing processes to minimize leakage, negotiate better terms, and ensure resilience.

Manage increasingly complex distribution logistics like a champ

In-store pickups, direct-to-home delivery and reverse logistics all place new demands on your fulfillment processes and challenge your organization to reinvent.

Optimize and adapt fulfillment operations to today’s new and more complex environment — from optimizing routes to better picking and packing.

Operate across channels to meet escalating customer demands

Process and system constraints make managing escalating customer demands an uphill battle — while also risking customer loyalty and retention with every order that goes wrong.  

Operate with a real-time view of your orders across systems and understand the risk of late deliveries, taking pre-emptive action to fulfill on-time and deliver on customer expectations.

Enable merchants to operate the business in real time

Gone are the days of relying on forecasts based only on historical performance. Ongoing supply constraints and inflation are creating more complexity in existing processes for merchants, the supplier, store teams and the customer.    

Move with agility and operate based on real-time inventory availability and localization strategies.

Delight your customers with seamless omnichannel service

The bar has risen for customer experiences, with your customers expecting seamless, efficient, and effective resolution across both digital and physical channels. Empower your customer service team to speedily and accurately resolve customer inquiries with real-time visibility into order status and proactive alerts about potential issues.

Retail leaders around the world use Celonis

Zalando white - SVG
75%
reduction in maverick buying
Globus white logo
20%
decrease in customer cancellation rate
Kesko Logo white
90%
Perfect Invoice Ratio

Connect with a Celonis Retail expert

Our dedicated Retail solutions team is ready to chat when you are.

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