Celonis for Telco

Global shortages and increasing compliance requirements drive the need for better supplier verification and risk management.

Achieve peak performance and resilience in source-to-pay so you can work with the right suppliers in exactly the right way.

Resilience requires both planning and responsiveness. Improve your response to service incidents and network outages in an environment where every minute counts.

Minimize downtime and ensure rapid responsiveness to incidents by identifying operational failure points and taking action to restore service quickly.

Efficient and effective lead conversion is critical to successful customer acquisition – particularly as lead channels multiply. Personalize and manage each lead experience to secure customer commitment. 

Continuously improve with real-time monitoring and optimization.

Many of your prospects never reach customer status due to challenges with activation. But in many cases, these challenges can be easily resolved once identified.

See which of your customer activations have slowed, stalled, or stopped completely – then get them back on track.

The bar has risen for customer service, with your customers expecting effective and permanent resolution of their incidents.

Continuously improve the self-service journey. Optimize contact centers for responsiveness, permanent resolution and upsell performance.