Industry Solutions
Celonis for Insurance
Deliver on customer experience while managing risk and minimizing losses.
Perform at levels you never thought possible
Increase straight-through processing by leveraging self service and automation to improve customer experience, reduce expenses, and maximize key operational metrics.
Identify and provide key insights and direction to drive high quality results across claims and underwriting operations by removing errors and manual touchpoints.
Continuously monitor your processes and proactively intervene through intelligent alerts to better manage risk and safeguard the business.
Maximize performance across Insurance processes
Claims
Underwriting
Policy Administration
Procurement
Customer service
Manage your risk patterns
Pay-outs for indemnities represent the majority of your losses. Cutting them down has direct P&L impact.
Understand and take proactive action on claim patterns that result in significant losses to the business.
Thrive in the competitive underwriting ecosystem
Constant inflow of high volume third-party leads stresses your operations and increases your risk.
Optimize your processes in the emerging underwriting value chain to efficiently and effectively manage third-party integration.
Turn every customer touchpoint into a stellar experience
Ensure every online interaction delivers a superior customer experience.
Provide flawless policy self-servicing and sales experiences, optimized to build customer engagement and drive loyalty.
Optimize supplier management
You manage buyer-supplier relationships with a large number of suppliers and service providers.
Align and manage distinct supplier groups with a tailored process.
Delight your customers with world-class customer service
The bar has risen for customer service, with your customers expecting efficient and effective resolution across both digital and physical channels.
Empower your customer service team to speedily and accurately resolve service requests with real-time visibility into claim status and proactive alerts to potential issues — so issues are resolved the first time.
Insurance leaders around the world use Celonis
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