Industry Solutions
Celonis for Telco
Deliver industry-leading service while reducing costs.
Perform at levels you never thought possible
Drive loyalty and engagement by decisively resolving customer complaints and effectively scheduling, estimating and billing customer orders and installs.
Leverage real-time end-to-end visibility over your field operations to reduce truck roll inefficiencies.
Turn every order into an activated customer by tightly managing the critical phase of provisioning and activation.
Maximize performance across Telecommunications processes
Procurement
Network operations
Customer acquisition
Customer activation
Customer service
Streamline procurement and increase margins
Global shortages and increasing compliance requirements drive the need for better supplier verification and risk management.
Achieve peak performance and resilience in source-to-pay so you can work with the right suppliers in exactly the right way.
Manage challenging and time sensitive service requests
Resilience requires both planning and responsiveness. Improve your response to service incidents and network outages in an environment where every minute counts.
Minimize downtime and ensure rapid responsiveness to incidents by identifying operational failure points and taking action to restore service quickly.
Convert leads from multiple channels
Efficient and effective lead conversion is critical to successful customer acquisition – particularly as lead channels multiply. Personalize and manage each lead experience to secure customer commitment.
Continuously improve with real-time monitoring and optimization.
Make onboarding and activation a reliable experience
Many of your prospects never reach customer status due to challenges with activation. But in many cases, these challenges can be easily resolved once identified.
See which of your customer activations have slowed, stalled, or stopped completely – then get them back on track.
Delight your customers with world-class customer service
The bar has risen for customer service, with your customers expecting effective and permanent resolution of their incidents.
Continuously improve the self-service journey. Optimize contact centers for responsiveness, permanent resolution and upsell performance.
Telecommunications leaders around the world use Celonis
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